Refund policy

DEFECTIVE OR DAMAGED ITEMS
If an item you received is defective or was damaged in shipping, email a photo or video of the problem along with your order number to support@coex3d.com within 30 days of delivery. Once the COEX Support Team confirms the problem, we will replace the item or refund the purchase price. No return is needed, and the 15% restocking fee does not apply to defective or damaged items.

GENERAL RETURN POLICY
For reasons other than damage or defect, customers have 30 days from purchase to return or exchange products(s) in new & unused condition.  All return shipping costs are the responsibility of the customer. Returns for non-defective items are subject to a 15% restocking fee.  Please contact us prior to any return and request an RMA #.  Please note: Only an item can only be deemed defective by evaluation of the COEX Support Team.

Once we physically receive your return, we will refund the purchase price of the product(s) to the original payment method except for any shipping costs and/or restocking fee.  If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

ORDER CANCELLATIONS
Order cancellations must be made within 24 hours from the time you place your order and before your order ships to receive a full refund. To cancel, please call 920-757-1055 or email support@coex3d.com to work with our Coex Support Team.

Orders that are canceled by the customer after they have shipped may be returned to us for a refund minus any applicable shipping charges related to the canceled order.

Coex LLC is not responsible for any customs, duties, taxes, or import fees incurred in the export shipment of items to locations outside the USA.  If an international customer elects to abandon a shipment in lieu of paying customs, taxes, or import fees on an order or returning the item(s) to us, no refund will be given.

For more information or questions regarding returns or refunds, please contact us.